Alfred Gera & Sons Ltd. is one of the leading distributors in Malta specialising in the distribution of pharmaceuticals, grocery, and personal care products. Committed towards excellence, we represent global and prestigious household names and offer specialised healthcare related services.
We are proud of our reputation as an employer with integrity. We support our staff members in building thriving careers.
We are looking for a Tele-Sales Representative to join our team. The role requires an individual to contact the regular customer base while supporting clients with ordering top-ups for the full portfolio of pharma products. Furthermore, the successful applicant shall also be required to support with administrative work.
The Tele-Sales Representative shall be responsible to follow the day-to-day tele-sales schedule stipulated by contacting clients on a daily basis. Further responsibilities shall include:
- Ensuring proper explanation about the specific product portfolio
- Communicating with customers to understand their requirements while addressing any related matters
- Offering solutions based on the specific customer needs
- Updating client records as necessary
- Assisting with the monitoring of ongoing promotions
- Handling complaints and escalate to the appropriate channels
- Assisting with ongoing collection of market intelligence
- Supporting with the achievement of budget sales as prepared on a regular basis
The ideal candidate should possess strong communication and organisational and skills, as well as the ability to engage with customers by phone in a professional manner. S/he should have an Ordinary Level Standard of Education or a relevant Diploma. Furthermore, the selected applicant should have digital literacy skills and be able to work with minimal supervision. A can-do attitude and a willingness to go above and beyond will be considered an asset.
The chosen candidate is expected to work on a 20-hour week schedule which will be mostly based on tele-sales with some office work from time to time.
An attractive remuneration package will be offered to the right candidate.
How to Apply
All applications will be acknowledged and treated in strictest confidence. Any soliciting will automatically disqualify the applicant.