Ref No: AGS037
The Company
Alfred Gera & Sons Ltd. is one of the leading distributors in Malta specialising in the distribution of pharmaceuticals and personal care products. Committed towards excellence, we represent global and prestigious household names and offer specialised healthcare related services.
We take great pride in our reputation as a company of integrity, fostering an environment where our team members can grow and build fulfilling careers.
We are seeking a Pharma Sales Manager to join our Pharma Sales Team.
Key Responsibilities:
- Act as the main point of contact for clients, handling queries, requests, and escalations in a timely and professional manner.
- Develop and maintain long-term relationships with clients, focusing on customer satisfaction and retention including yearly targets for clients and sales reps.
- Collaborate with internal teams (sales, operations, business managers and finance) to deliver solutions that meet client needs.
- Manage client onboarding processes, including due diligence and KYC (where applicable).
- Utilize CRM tools to monitor client activity, track performance, and identify opportunities for upselling or cross-selling and to meet and exceed the company targets.
- Gather and analyze customer feedback to improve products, services, and customer experience, discuss gaps with clients and team to address and improve accordingly.
- Prepare reports on client satisfaction, performance metrics, and relationship outcomes for management.
- Ensure compliance with company policies, regulatory requirements, and service-level agreements (SLAs).
- In supervisory roles: provide training, coaching, and guidance to junior staff and sales reps to maintain high service standards
Key Qualifications:
- Bachelorโs degree in business, or equivalent.
- Proven experience (2โ4 years) in customer relationship management, account management, or a similar client-facing role.
- Experience in the same industry is considered an asset.
- Strong communication and interpersonal skills with fluency in English; Maltese is an advantage.
- Proficiency with CRM platforms and Microsoft Office Suite including Excel.
- Excellent organizational skills and ability to manage multiple priorities.
- Problem-solving mindset with a proactive and customer-focused approach.
- Ability to work independently as well as collaboratively within a team.
Previous experience in a similar role is an advantage.
How to Apply
Apply with the form below or submit your application letter and a detailed CV to recruitment@alfredgera.com.
All applications will be acknowledged and treated in strictest confidence. Any soliciting will automatically disqualify the applicant.
All data received is subject to the Data Protection Act.